FREQUENTLY ASKED QUESTIONS
We’ve put together some commonly asked questions to give you more information about Coach Plus Insurance and the cover we offer.If you have a question that is not answered below please use the contact us page.
Unfortunately, if you are on a trip and want to extend your cover we will be unable to do so. The policy will expire at the originally agreed date. The only exception to this is if you need to extend your policy following a change in travel plans as a result of the airline reduction and border closures.
In which case, you may extend the policy if:
- it hasn’t expired
- no claims have been made or are to be submitted,
- there has been no change in medical conditions, up to 7 days.
However, only a maximum of 7 days will be granted and no further extension will be given. If you have a valid insurance claim the usual criteria applies, with regards to your insurance extended as part of the assistance case or travel delay after checking in baggage.
On a single trip policy, if you have had your trip dates moved and you are not making a claim, then you may transfer the insurance to the new trip dates.
If however there is a change of destination or additional duration then you will be charged the appropriate AP. If your health has changed you may need to rescreen or reconsider cover. Additionally, your new trip cannot be within 90 days from 20th March 2019.
We would suggest that if you have not started that part of your journey you contact your airline to change your travel plans to move on to the next part of your itinerary.
If you arrive at your stop-over airport and entry is denied due to the virus you should contact your airline to change your travel plans to move on to the next part of your itinerary.
If you are offered an alternative destination and or dates from your travel agent, we will shift your insurance policy to fit the new trip without any administration charges, providing the new trip is for the same duration and to the same location or geographical area. Please call the customer service team on the number listed in your policy wording.
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a refund of 50% of the total premium paid or Single trip policies. For Annual multi-trip policies, we can also provide a proportionate refund of 5% for each full remaining month left on cover. Refunds are provided on the understanding that there have been no claims made or intending to be made.
You must carry it with you when travelling abroad. Remember to check your EHIC is still valid before you travel. Applying on www.ehic.org.uk for the card is free and it is valid for up to five years.
If your EHIC is accepted whilst obtaining medical treatment abroad your policy excess will be reduced to NIL.
Tel. +44 (0) 2079 027 996 – Outside your home country
Tel. 02079 027 996 – Within your home country
Further details of this service are shown in your Insurance Policy.
Making A Claim
The Policy Document includes important telephone numbers including the Medical Emergency Assistance Service that is available to you 24 hours a day, 365 days a year for advice, assistance, making arrangements for hospital admission, repatriation and authorisation of medical expenses.